If you are unable to resolve your technical problem using these help files contact us at support@shelltoys.com. Please inform us about the following:

• Amazing CD Ripperversion (from 'About' dialog).
• Windows version (including service packs and other fixes installed), US or international, OEM or not.
• Computer information: CPU type and speed, installed memory.
• Description of your problem (as much information as possible to reproduce the problem).

Related Topic: Upgrade