I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
I am using the CD Burner, but nothing seems to be written to disc, once conversion is complete. Do you have information on this issue?
I writer audio files to CD with the CD Burner. The CD plays properly on my computer, but it does not play in my normal CD player. What am I doing wrong?
What is the update/upgrade policy for Ease CD Burner?
Lost Registration Code Policy
I have purchased Ease CD Burner. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?
I have purchased a registration code and its not accepting it
I have not received my registration code! Isn’t it about time
How do I uninstall Ease CD Burner?
Feedback

I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the downloads page.

I am using the CD Burner, but nothing seems to be written to disc, once conversion is complete. Do you have information on this issue?
Unfortunately, if this is the case, your drive most likely does not support the raw data threading method for writing data to CD. We have developed the CD Burner using the method that works for the majority of drives available. However, some drives use proprietary methods or nonstandard initialization commands, and therefore are not supported. If this is the case, the drive comes bundled with software, usually Adaptec Easy CD Creator, which has been branded for and customized to work specifically with your drive. Therefore, you are probably better off using this software for the writing step of the process.

I writer audio files to CD with the CD Burner. The CD plays properly on my computer, but it does not play in my normal CD player. What am I doing wrong?
Unfortunately, not all CD players can handle CD-R discs. When creating custom CDs to play in your home or car stereo system, make sure that you purchase CD-R discs, and check the insert before buying to ensure they are designed for audio track content. This greatly increases the ability to play on various CD player types. In general, avoid generic CD-R discs, as they are the least likely to work in a home or car stereo.

What is the update/upgrade policy for Ease CD Burner?
ALL updates AND upgrades are free! Ease CD Burner support unlimit update and upgrade.

Lost Registration Code Policy
If you register and, for whatever reason, you do not receive an email with a registration code or if you have formatted your hard drive and cannot find your registration code, simply email to Support@audiotool.net and we will resend your code as soon as possible. Remember to tell us your order ID.

I have purchased Ease CD Burner. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?
With the current version of Ease CD Burner, the Product ID does not change if you format your computer or your system crashes. Therefore, your register info will still be valid, and you should not need new purchase information.

I have purchased a registration code and its not accepting it!!!
Please make sure you are using the correct register info. Our register info will be sent as 'Register Name: *** Register Code:*** '. Please try to copy our register info instead of typing it one by one letter, for it is difficult to identify letter 'l' from number '1' and identify letter 'o' from number '0'.

I have not received my registration code! Isn’t it about time!
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to mis-configured email clients or privacy control.

How do I uninstall Ease CD Burner?
To uninstall Ease CD Burner, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select Ease CD Burner from the Install/Uninstall tab.

Feedback
If you have any comments or concerns about Ease CD Burner, feel free to email to: Support@audiotool.net. Your feedback is important to us. Many of Ease CD Burner's features and significant portions of Ease CD Burner's interface and function have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.