My created WMA file is invalid, why?
While attempting to convert a WMA file, the software does not seem to respond. What could be the problem?
When I try to connect to the CDDB, nothing gets. What's wrong?
I have a timeworn CD and want to convert it with CD to MP3 WAV Maker, how to do?
Can all CD-ROM drives convert CD to WAV, MP3, OGG or WMA?
Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?
What is the update/upgrade policy?
Lost Registration information policy.
I have not received my register information, why?
I have purchased a registration code and its not accepting it, why?
Feedback

My created WMA file is invalid, why?
If you create invalid wma files, please download wmfdist.exe and install it on your computer, then reinstall our software.

While attempting to convert a WMA file, the software does not seem to respond. What could be the problem?
Unfortunately, a major inconvenience with the WMA file at present is that many files are protected, or locked. As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.

When I try to connect to the CDDB, nothing gets. What's wrong?
Please remember that you must be connected to the Internet to take advantage of the CDDB. Our software set the time for looking for CD information by setting the "time out" on the CDDB page. When your internet speed is slow and the looking time is beyond this time, the message "can not find freedb info " will also show. If your internet speed is fast, then it is a FreeDB servers problem. Sometimes the servers are out of service. You can set freedb mirrors as a Server Address. The list of mirrors you can find on www.freedb.org .

I have a timeworn CD and want to convert it with CD to MP3 WAV Maker, how to do?
Please click "Settings" and active the "CD Setting" page, choose "Paranoid Mode (Small blocks read, drive cache disable)" in Grab Mode. Remember to click "Ok" button after your settings. Then start to convert your CD.
Notice: When try to convert your CD using this mode, the speed will slow for it read the data in small blocks.

Can all CD-ROM drives convert CD to WAV, MP3, OGG or WMA?
Although most current CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can convert tracks from CDs to disk in digital format. Many older CD-ROM drives, and some new ones, do not support this capability.

Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?
Conversion output quality is affected by two factors: CD-ROM drive and system processing power. For best conversion performance, do the following:
Avoid simultaneously running other applications which would drain the CPU's power (graphics programs, scanners, other compressors, etc.)
Avoid simultaneously running other applications which are writing to the hard drive.
Certain configurations which cause the operating system to crash, such as low memory or several open windows, will also affect the quality of conversion output.

What is the update/upgrade policy?
ALL updates AND upgrades are free! CD to MP3 WAV Maker supports unlimit update and upgrade.

Lost Registration information Policy
If you have purchased and, for whatever reason, you lost the register information, simply email to support@audiotoolsfactory.com and we will resend you register information as soon as possible. Remember to tell us your order ID.

I have not received my registration information. Why?
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to mis-configured email clients or privacy control. Please feel free email to support@audiotoolsfactory.com .

I have purchased a registration code and its not accepting it, why?
Please make sure you are using the correct register information. Our register information will be sent as 'Register Name: *** Register Code:*** '. Please try to copy our register information instead of typing it one by one letter, for it is difficult to identify letter 'l' from number '1' and identify letter 'o' from number '0'.

Feedback
Any problem with CD to MP3 WAV Maker, please feel free to support@audiotoolsfactory.com , Our support team will anwser you soon. Got an idea, suggestion or comment? Please email us at feedback@audiotoolsfactory.com Your suggestions are greatly appreciated!